Cancellations and No-Shows
As a courtesy, a confirmation call will be made 24 hours prior to your appointment. (Saturday appointments will typically be called on Thursday, and Tuesday appointments will be called on Saturday.) Should you need to reschedule or cancel your appointment, we kindly ask for at least 24 hours notice. This allows time for your stylist to adjust their day accordingly, as well as offer that time to a guest from our waiting list. We understand that there may be an emergency situation where it is not possible to give 24 hours notice, however, we ask that you call at your earliest convenience to reschedule.
Appointments made within the 24-hour window are considered confirmed and may be cancelled prior to close of business the day before the appointment. Any cancellations made the day of the appointment will be subject to the no-show policy.
Should your appointment be marked as a no-call + no-show, you may be asked to pay for a portion of or up to the entire cost of the appointment booked prior to rescheduling.
If you are running late for your appointment, please call and let your stylist know. While we will do what we can to accomodate you, after 15 minutes, your service may need to be adjusted. Habitual or excessive tardiness may subject your appointment to the terms of the no-show policy.
Redos and Refunds
We want you to love your hair. If for any reason you are not satisfied with the services you received from a Fix Salon Studio stylist, we would love the chance to make it right. Please call and schedule any adjustments within 10 days of your original appointment. Any attempts to make these adjustments either at home or at another salon void the redo and refund policy. Calls made after 10 days will be handled on a case-by-case basis, but may not qualify for an adjustment and will therefore be charged as a new service. This will be discussed in the consultation.
If you feel that your color is fading at an accellerated rate, in order to receive an adjustment you must be using the recommended care products with proof of purchase from Fix Salon Studio. We cannot guarantee any services when proper at home care is not used. This applies especially to vivid color services. Any adjustments made due to lack of proper maintenance will be charged as a new service.
Refunds for services will not be given, except at the discretion of salon management.